Crux Labs – Privacy & Cookies Policy
Effective date: 12 September, 2018
Last updated: 06 February, 2021
If you have questions or concerns regarding this Policy or your Personal Data collected on our website, you should contact the designated Personal Data Protection Officer (PDPO) at Crux Labs by email as per details below.
Designated PDPO: Mr. Rohit Gupta
Email address of PDPO: email@example.com
A. “Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action or any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to your mobile or storage device, crashes, breach of security and encryption.
B. “Products” refers to Crux Labs’ products and services rendered on the Website.
C. “Third Party” refers to any person or entity other than you or us.
D. “Third Party Account” refers to online accounts you may have with Third Party service providers or Social Networking Sites (“SNS”, e.g. Facebook, LinkedIn, Twitter, etc).
E. “Personal Data” refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, identification number or documents and credit card information and any other information disclosed by you in relation to the services available on the Website.
F. “Usage Data” refers to non-Personal Data how the Website is accessed and used. This may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
2. Collection and Use of Information
Crux Labs has structured its Website such that visitors may browse without revealing personally identifiable information. Crux Labs uses information it collects to provide and collect payment for its products and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies is used to provide a customized experience as you use Crux Labs’ services.
Crux Labs does NOT trade, rent or sell your Personal Data to any other organization or Third Party, except as provided specifically in this Policy.
2.1 Types of Data Collected
We collect several different types of information for various purposes to provide and improve our Website experience for you, as detailed below.
2.1.1 Personal Data
While using our Website, we may ask you to provide us with certain Personal Data that may include, but is not limited to:
A. Email address
B. First name and Last name
C. Phone number
D. Address, State, Province, ZIP or Postal code, City, Country
Sharing Personal Data with Third Party service providers in relation to the services available on the Website: To the extent necessary to provide you with the services on the Website, we may provide your Personal Data to Third Party contractors who work on behalf of or with us to provide you with such services, to help us communicate with you or to maintain the Website. Generally these Third Party contractors do not have any independent right to share this information. However, certain Third Party contractors who provide services, including but not limited to the providers of online communications services, postal and courier service providers will have rights to use and disclose the Personal Data collected in connection with the provision of these services in accordance with their own privacy policies.
188.8.131.52 Personal Data provided by you in relation to the use of the Website
In order for you to access and purchase Products on the Website, we may collect your Personal Data as may be required for the purposes connected thereto. We may be required to disclose such Personal Data to the Third Parties solely in connection with purchase, sale and delivery of Products list on the Website in accordance with the terms and conditions stipulated by such Third Party or regulatory compliance.
184.108.40.206 Personal Data provided by you in relation to the registration process
In order to provide you a safe, efficient, smooth and customized experience and in order to take advantage of certain features available on the Website including, but not limited to, making enquiries about products listed, subscribing to newsletters, public forums, accessing or uploading reviews or taking part in surveys, you will be asked to complete an online registration form which will provide us with Personal Data. In the event you register with us, you will also be asked to choose a user identity and password in order to identify yourself during future uses of the Website.
You may also register to join by logging into Third Party Account, via our Website as described below. As part of the functionality of the Website, you may link your account with Third Party Accounts, by either:
A. providing your Third Party Account login information to us through the Website; or
B. allowing us to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account.
You represent that you are entitled to disclose your Third Party Account login information to us and/or grant us access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by the applicable SNS. If you decide to register by logging into a Third Party Account via our Website, we will obtain the Personal Data you have provided to the applicable SNS (such as your “real” name, email address, profile picture, names of SNS friends, names of SNS groups to which you belong, other information you make publicly available via the applicable SNS and/or other information you authorize us to access by authorizing the SNS to provide such information) from your Third Party Accounts and use that information to create your account and profile page and you will become a member. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third Party Accounts so that it is available on and through your account on the Website. If there is information about your “friends” or people with whom you are associated in your Third Party Account, the information we obtain about those “friends” or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.
We also collect the information that is not Personal Data that you provide as part of registration and the administration and personalization of your account profile.
All registered users of the Website may review, update, correct or delete the Personal Data in their registration profile by contacting the designated PDPO at Crux Labs or editing the relevant part of their profile. If you would like us to cancel your account, please contact us or select the “Cancel Account” feature available on your profile and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your account. Please note that, if you cancel your account, any reviews you have posted via the Website will remain publicly viewable via the Website. While we recommend that you register yourself with us to maximize your experience on the Website, this feature is optional and you may opt out of registering on the Website and continue to use the Website as a guest. However, if you choose to buy products or services on the Website, you will have to provide certain Personal Data such as your billing address, credit / debit card details and such other information that is necessary for us to process and complete delivery.
2.1.2 Usage Data
We may also collect non-Personal Data how the Website is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
A. Authenticate your login information and personalize and customize your experience on our Website;
B. Enable our security features;
C. Improve and develop features, services available on the Website and the overall experience of visiting the Website.
Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Examples of Cookies we use:
A. Session Cookies: We use Session Cookies to operate our Website.
B. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
C. Security Cookies: We use Security Cookies for security purposes.
220.127.116.11 Other Tracking Data
In addition to Cookies, we may also collect information to enable us to better understand you so that we can improve your user experience; to assist our customer service and technical support personnel; and put processes in place to prevent fraud and unlawful use. In an effort to make our Website effective and improve the Website, certain information may be collected each time you access the Website. Such information may be saved in server logs in an encrypted form which may not identify you personally. Such information or data may include, but shall not limit to, IP address, your server details, and duration of your visit, date, time or purpose. Tracking technologies also used are beacons, tags, logs and scripts to collect and track information and to improve and analyze our Website.
A. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
B. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
2.2 Use and Handling of Data
We make all effort to ensure that we collect only such Personal Data that we believe to be relevant in order to record, support, and facilitate your transactions on the Website.
We use the collected data for various purposes, as listed here:
A. To provide and maintain the Website
B. To notify you about changes to our Website
C. To allow you to participate in interactive features of our Website when you choose to do so
D. To provide customer care and support
E. To provide analysis or valuable information so that we can improve the Website
F. To monitor the usage of the Website
G. To detect, prevent and address technical issues
2.2.1 Customer Contact and Account Information
The information collected from customers is used to manage each customer’s account (e.g., billing and account management) and to promote other products or services that Crux Labs believe may be of interest to its customers. Crux Labs may also generate non-identifying and aggregate profiles from information that customers provide during registration and account creation. Crux Labs may use this aggregated and non-identifying information to promote advertisements that appear on Crux Labs’ website and in connection with its services. All such aggregated and non-identifying information that Crux Labs collects, as well as any analysis of such information that Crux Labs produces, is proprietary information of Crux Labs.
2.2.2 Analytics and Statistics
Crux Labs uses information gathered from its website analytics (e.g., user IP addresses) to help diagnose problems with Crux Labs’ servers, and to administer and optimize Crux Labs’ website. Crux Labs also collects broad demographic information from this data to help improve its website and services. Any statistics gathered by Crux Labs are proprietary property of Crux Labs.
2.2.3 Support and Email Inquiries
When customers send email inquiries and/or support requests to Crux Labs, the return email address (and other Personal Data provided in the inquiry/request) is used to answer the email inquiry/request received.
2.2.4 Customer Surveys
Crux Labs may use the contact information provided in customer surveys to follow up on survey answers. Crux Labs may also contact you to highlight the changes Crux Labs makes in response to your feedback.
If visitors or customers upload images to Crux Labs, they should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
2.2.7 Contact Forms
Personal Data is captured when someone submits a contact form. We keep the contact form submissions for customer service purposes, and do not use the information for marketing purposes, unless the visitor or customer has explicitly indicated agreement to subscribe to our updates and news.
2.2.8 Embedded content from other websites
2.3 Transfer of Data
2.4 Disclosure of Data
In the event we are required to respond to subpoenas, court orders or other legal process and regulatory compliance, your Personal Data may be disclosed pursuant to such subpoena, court order or legal process, which may be without notice to you.
2.4.1 Legal Requirements
We may disclose your Personal Data in the good faith belief that such action is necessary to:
A. To comply with a legal obligation
B. To protect and defend the rights or property of Crux Labs Pte. Ltd.
C. To prevent or investigate possible wrongdoing in connection with the Website
D. To protect the personal safety of users of the Website or the public
E. To protect against legal liability
2.5 Confidentiality and Security of Data
Crux Labs uses multiple security measures to prevent the loss, misuse and alteration of the information under our control. Your data is protected using Secure Socket Layer (SSL) encryption technology, the industry standard. This encrypts order data and is designed to aid in ensuring the accuracy and security of that customer information. In the unlikely event of a data breach, Crux Labs will notify the appropriate regulatory and/or legal authorities, as well as affected customers/individuals, within seventy-two (72) hours.
We strive to ensure the security, integrity and privacy of your Personal Data and to protect your Personal Data against unauthorized access or unauthorized alteration, disclosure or destruction. With the exception of trusted business partners who work with or on behalf of Crux Labs, and are subject to specific confidentiality agreements, Crux Labs will not provide or sell to any Third Party your Personal Data and will keep all customer information confidential, subject to the following:
A. Crux Labs does not share Personal Data about individual users with advertisers. Crux Labs may display online advertisements and share aggregated and non-identifying information about customers collected through the registration process or through online surveys and promotions with certain advertisers. This aggregated and non-identifying information may be used to deliver tailored advertisements.
B. Crux Labs may share aggregated, non-personally identifying information obtained from customer surveys with third parties.
C. Crux Labs may access, preserve and share customer information with companies, organizations, governmental entities, or individuals outside of Crux Labs if we believe, in good faith and in our sole discretion, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes. Crux Labs may access, preserve, and share customer information as necessary to: establish or exercise Crux Labs’ legal rights or defend against any claim including threatened claims; investigate, prevent, or take an action regarding suspected fraud or other illegal activities; prevent death or serious physical harm to any person; or investigate violations of Crux Labs’ Terms of Service.
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
2.6 Third Party Apps and Service Providers
We may also employ Third Party companies and individuals to facilitate our Website (“Service Providers”), to provide some services on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Website.
18.104.22.168 Google Analytics
Our online store uses WooCommerce platform. Please read the following sub-sections carefully which cover additional information about collection and handling of Personal Data and Usage Data with Third Parties.
22.214.171.124.1 What information we collect and store?
While you visit our site, we’ll track:
A. Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
B. Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
C. Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.
We will use this information for purposes, such as, to:
E. Send you information about your account and order
F. Respond to your requests, including refunds and complaints
G. Process payments and prevent fraud
H. Set up your account for our store
I. Comply with any legal obligations we have, such as calculating taxes
J. Improve our store offerings
K. Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We also store comments or reviews, if you choose to leave them.
126.96.36.199.2 Who on our team has access to the collected information?
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
A. Order information like what was purchased, when it was purchased and where it should be sent, and
B. Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.
Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored. If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.
188.8.131.52 Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose, your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. If your browser does not support web fonts, a standard font is used by your computer.
On our pages, plugins of the SoundCloud social network (SoundCloud Limited, Berners House, 47-48 Berners Street, London W1T 3NF, UK) may be integrated. The SoundCloud plugins can be recognized by the SoundCloud logo on our site. When you visit our site, a direct connection between your browser and the SoundCloud server is established via the plugin. This enables SoundCloud to receive information that you have visited our site from your IP address. If you click on the “Like” or “Share” buttons while you are logged into your SoundCloud account, you can link the content of our pages to your SoundCloud profile. This means that SoundCloud can associate visits to our pages with your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by SoundCloud. If you do not want SoundCloud to associate your visit to our site with your SoundCloud account, please log out of your SoundCloud account.
We may offer email, short message service (sms), multimedia message service (mms, whatsapp, and other instant messenger services) or other forms of communication to share information with you about certain promotions or features the Website may choose to offer or about our affiliates, subsidiaries, business partners, advertisers and sponsors. You may receive such communication by either registering or subscribing to a special feature for which you have registered on the Website.
4. Sale, merger, restructuring, etc
Any of our assets, including the Website, may be sold, or other transactions may occur in which your Personal Data is one of the key business assets. In such a case, your Personal Data, which we have gathered, may be one of the business assets we transfer.
5. Customer Options
5.1 Public Forums
Be advised that any information you may disclose or post in forums or other public areas of Crux Labs’ website or the Internet, becomes public information. You should always exercise caution when deciding to disclose Personal Data in these public areas. To request removal of your Personal Data from Crux Labs community forums or testimonials, contact the designated PDPO at Crux Labs. In some cases, Crux Labs may be unable to remove your Personal Data, in which case Crux Labs will let you know why it is unable to do so.
When you become a customer of Crux Labs, you are automatically subscribed to receive transactional notices and updates about your account, email newsletters and news of special promotions offered through Crux Labs and/or in conjunction with Crux Labs’ partners. To unsubscribe from Crux Labs’ newsletters and promotional mailings, customers may update their preferences on the Account Manager. Customers may also unsubscribe through the links provided in promotional email messages sent by Crux Labs or on Crux Labs’ behalf.
5.3 Accessing & Modifying Your Information
Crux Labs allows customers to access, update, and correct inaccuracies in your Personal Data in Crux Labs’ custody and control, subject to certain exceptions prescribed by law. Crux Labs also allows individuals and customers to delete their Personal Data which is in Crux Labs’ custody and control, by requesting erasure of the same. Customers and individuals may request access, updating/corrections of inaccuracies, and erasure of Personal Data Crux Labs has in its custody or control by accessing the Account Manager or by contacting support via email, phone, or online chat. Crux Labs may request certain Personal Data for the purposes of verifying the identity of the individual seeking access or erasure of individual/customer records.
To ensure customers receive the information they need to manage their account and protect their privacy, Crux Labs asks that customers keep their contact and billing information up to date. Customers can update all account-related information directly through the Account Manager. Alternatively, customers can contact the designated PDPO at Crux Labs for further assistance.
6. General Data Protection Regulation (GDPR)
Where the European Union’s General Data Protection Regulation (“GDPR”) applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the Personal Data Crux Labs holds about you. Below is an outline of those rights and how EU customers may exercise those rights. To exercise any of your rights, please login to your account, if you have created one, or contact the designated PDPO at Crux Labs.
You have the right to know whether Crux Labs processes Personal Data about you and, if it does, to access data Crux Labs holds about you and certain information about how Crux Labs uses and shares it.
You have the right to receive a subset of the Personal Data you provide to Crux Labs in a structured, commonly used and machine-readable format and a right to request that Crux Labs transfer such Personal Data to another party. If you request that Crux Labs transfer the Personal Data to another party, you must ensure you detail that party and note that Crux Labs can only transfer the Personal Data where it is technically feasible to do so. Crux Labs is not responsible for the security of the Personal Data or its processing once received by the Third Party.
You have the right to require Crux Labs to correct any Personal Data held about you that is inaccurate and have incomplete data completed. If you request correction, please explain in detail why you believe the Personal Data is inaccurate or incomplete so that we can assess whether a correction is required.
You may request that Crux Labs erase the Personal Data it holds about you in the following circumstances:
1. where you believe it is no longer necessary for Crux Labs to hold the Personal Data;
2. you withdraw your consent to the processing of the Personal Data, and Crux Labs was processing it on the basis of your consent;
3. Crux Labs is processing your data on the basis of its legitimate interest and you object to such processing;
4. you no longer wish us to use your data to send you marketing; or
5. you believe Crux Labs is unlawfully processing your data. Please provide as much detail as possible on your reasons for the request to assist Crux Labs in determining whether you have a valid basis for erasure.
6.5 Restriction of Processing
You have a right to require us to stop processing the Personal Data Crux Labs holds about you other than for storage purposes in the following circumstances:
1. you believe the Personal Data is not accurate for the period it takes for us to verify whether the data is accurate;
2. Crux Labs wishes to erase the Personal Data as the processing it is doing is unlawful, but you want Crux Labs to simply restrict the use of that data;
3. Crux Labs no longer needs the Personal Data for the purposes of the processing but you require it to retain the data for the establishment, exercise or defense of legal claims; or
4. you have objected to Crux Labs processing Personal Data it holds about you on the basis of its legitimate interest and you wish it to stop processing the Personal Data while it determines whether there is an overriding interest in Crux Labs retaining such information.
You have the right to object to Crux Labs’ processing of data about you and Crux Labs will consider the request. Please provide detail as to your reasoning so that Crux Labs can assess whether there is a compelling overriding interest in it continuing to process such data. You also have the right, at any time, to object to Crux Labs’ processing of data about you in order to send you marketing.
6.7 Withdrawal of Consent
Where you have provided your consent to Crux Labs processing your personal data, you can withdraw your consent at any time by visiting the Account Manager, or contact the designated PDPO at Crux Labs.
Crux Labs does not sell products or services for purchase by children. Customers must be at least 18 years of age. Any individual under the age of 18 (“Minor”) must have a parent or guardian accept the Terms of Service in order for the Minor to become a Customer. If you are under 18, we strongly encourage you to use our website only with the involvement of a parent or guardian.
We do not knowingly collect Personal Data from Minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Data without their consent, he or she should contact us. If we become aware that a child under 18 has provided us with Personal Data, we will delete such information from our files.
8. Changes to Policy
Crux Labs reserves the right to revise, amend, or change this Policy at any time and in any manner by posting such changes on our site. We encourage you to periodically check our site for changes to this Policy since your continued use of the site following any changes to this Policy will be deemed to constitute your acceptance of such change. The operative and effective version of this Policy will be the latest version available on the site.
END OF POLICY